All Systems Operational

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Infrastructure - Optical

Operational

Infrastructure - Packet

Operational

Infrastructure - Datacentre

Operational

Locations

Scheduled Maintenance

Schedule

May 25, 2022 8:00PM - May 26, 2022 6:00AM AEST
May 25, 2022 10:00AM - May 25, 2022 8:00PM UTC

Components

Infrastructure - Optical

Locations

Brisbane, Sydney

Description

============================================== SERVICES/EQUIPMENT: Intercapital Path between SYD & BNE (B2 to S1) CAUSE: Fibre cable relocation ============================================== DETAILED DESCRIPTION: 5G Networks third-party supplier has scheduled a planned maintenance window to perform fibre cable relocation work on this route. During this time customers with unprotected (Optical) service will experience outage conditions up to 8 hours, and protected (Packet) services will experience higher latency and optical switch hit events. #There will be no outage to customers with protected (Packet) services during this maintenance window.# Should you have any questions or concerns regarding this upcoming maintenance, please contact our support team via ticket or by emailing Wholesale.Support@5gn.com.au

Schedule

May 26, 2022 12:00AM - 8:00AM AEST
May 25, 2022 2:00PM - 10:00PM UTC

Components

Infrastructure - Optical

Locations

Perth, Singapore

Description

============================================== SERVICES/EQUIPMENT: Perth to Singapore CAUSE: Emergency planned road upgrade work ============================================== DETAILED DESCRIPTION: 5G Networks' third-party supply partner has scheduled a maintenance window due to scheduled road upgrade work by a third-party government agency on this route. During this time, customers with unprotected (Optical) & protected (Packet) services will experience hazardous conditions. #There will be no outage to customers with unprotected (Optical) & protected (Packet) services during this maintenance window.# Should you have any questions or concerns regarding this upcoming maintenance, please contact our support team via ticket or by emailing Wholesale.Support@5gn.com.au.

Schedule

June 6, 2022 7:00AM - July 1, 2022 8:00PM AEST
June 5, 2022 9:00PM - July 1, 2022 10:00AM UTC

Components

Infrastructure - Packet

Locations

Perth, Singapore

Description

============================================== SERVICES/EQUIPMENT: Perth to Singapore CAUSE: Planned fibre cable repair work ============================================== DETAILED DESCRIPTION: 5G Networks supply partner has rescheduled a planned maintenance window to perform fibre cable repair work on Australian Singapore Cable (ASC) submarine route. The fault is located near the ASC's Singapore landing. A breakdown of this sort on a subsea cable is extremely rare, and the repair takes a team of experts. We anticipate that your services will experience hazardous condition for up to 20 days during the maintenance work between June 6th and 1st July, 2022. #There will be no outage to customers with protected services (Packet) during this maintenance window.# A number of factors, including incremental weather conditions, may have an impact on this Outage Window. We will notify you as soon as we hear back from our supply partner team if this is the case. Should you have any questions or concerns regarding this upcoming maintenance, please contact our support team via ticket or by emailing Wholesale.Support@5gn.com.au.