August 1, 2021 8:50PM AEST August 1, 2021 10:50AM UTC
[Identified] Our supply partner Vocus has identified an undersea cable cut 18KM away from their Perth landing station. Repair ship being organized. ETA unconfirmed.
All ethernet and transit IP customer services will incur latency/congestion with traffic routing via alternate path. Any customers with wavelength service will observe an outage.
Next update will be provided once the repair ship ETA is known.
Apologies for the inconvenience this incident is causing to your services. Thanks for your patience while we work with supply partner to resolve the issue.
Next update: Tomorrow Midday